I see a charge from "CROSSMINT*" that I do not recognize

Last updated: September 21, 2026

Don't worry, we can help you figure out where this charge came from and what to do about it.

Why "CROSSMINT*" appears on your statement

Crossmint processes card payments inside many apps, including trading and memecoin apps. When you (or someone using your card) buy a coin or stablecoin such as USDC inside one of those apps, the charge shows the Crossmint name instead of the app's name, usually in this format:

CROSSMINT* 1234-PENDING   $50.00

The four digits after CROSSMINT* are a reference for that specific order, not the last four digits of your card.

Step 1: Check whether the purchase was made by you or someone in your household

Before contacting your bank, rule out the most common explanations:

  • Search your inbox for "Crossmint". Every completed order sends a receipt email with the order ID, amount, the coin purchased and the app it was purchased in.
  • Check the app. Coins bought by card are delivered to the wallet inside the app they were bought in (for example a trading or memecoin app). If you or someone in your household uses one, open it and check its purchase history and balances.
  • Ask family members. Many reports we receive turn out to be a child or partner using a shared device, Apple Pay or a stored card. See A minor used Crossmint with my card.
  • Check the card number on the receipt. If you paid with Apple Pay or Google Pay, the receipt shows a device account number that is different from the number printed on your card. See Why does my receipt show a different card number?.
  • "Corrected receipt" emails are not new charges. They update an earlier receipt and do not charge your card again.

Why does it say "PENDING"?

Seeing "PENDING" next to a Crossmint charge is normal. Here is how to tell whether money has actually left your account.

  • Authorization (the "hold"). Your bank sets the amount aside and shows it as pending. The money has not left your account.
  • Capture (the "completed charge"). If the order completes, the hold turns into a final charge and you receive a Crossmint receipt. If the order fails or is cancelled, no money is taken and the hold disappears.

Crossmint's descriptor ends in -PENDING (or -PENDIN on banks that truncate it) during and sometimes after this process, even for orders that completed. The word itself does not tell you whether the order went through: a completed charge is marked "completed" or "posted" by your bank and has a receipt; a hold has no receipt. Two or three holds for one purchase mean earlier attempts failed; only the completed one is charged.

Please allow up to 10 business days for your bank to remove a pending hold. A hold for a payment that did not complete is released by your bank, on its own schedule (most release it within 3–10 business days). Crossmint cannot remove it, cancel it or speed it up: there is no captured payment on our side to refund. If it is still there after 10 business days, contact your bank; if your bank needs it, we can confirm in writing that nothing was captured.

Step 2: If you still do not recognize the charge

If nobody you know made the purchase, treat it as unauthorized use of your card:

  1. Contact your bank or card issuer first. Report the charge as unauthorized and ask them to open a dispute (chargeback) and block the card. Your bank owns the investigation and any refund.
  2. Remove the card from Apple Pay or Google Pay on any shared device.
  3. Report it to Crossmint using the form below, with all the details listed. If a large amount is involved or you were the target of a scam, also file a police report: see I was charged through Crossmint after a phishing scam.

Card payments on Crossmint are verified with your bank through 3D Secure at checkout, and your bank can see that verification when it reviews your dispute.

What Crossmint will do: confirm whether the charges came through Crossmint, review the account that made the purchases, and keep the transaction records available for your bank or the police. Your bank's dispute is the process that returns the money: Crossmint cannot reverse a payment for tokens that were already delivered to a wallet.

Report it to us

Submit a support ticket here. Please send everything you have in your first message. Crossmint processes payments for many apps, and we can only locate a payment from the details you give us: an incomplete report means we have to write back and ask, which delays your case by days.

  • A screenshot of every charge from your bank or card app showing the exact date and time, amount and currency, and the statement description exactly as it appears (for example CROSSMINT* 1234). List all charges you are asking about, not just one.
  • The last 4 digits of the card and whether it is stored in Apple Pay or Google Pay (their receipts show a different card number than your physical card; that is normal).
  • Any email address, Apple ID or Google account that may have been used to sign up in the app.
  • Your Crossmint receipt email(s), if any, including the order ID on each one.
  • The app or website where the purchase was made, if you know it.
  • What happened, in your own words, and whether anyone in your household could have used the card or device.
  • The dispute reference from your bank, if you already opened one.

Please never send your full card number, security code, passwords, one-time codes, private keys or recovery phrase. Everything else that could help the investigation is welcome.

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