The mint or purchase failed and my card may have been charged

First of all, don't worry! Your NFTs and funds are safe.

The blockchain makes it very easy to identify which transactions were successful and which ones were not.

There are a few ways a mint or purchase can fail. Let's look at these and see what actions we can take to remedy the issue.

"NFT not available"

This is usually only seen on secondary marketplaces like MagicEden or Hyperspace. This indicates the NFT was sold to someone else before your purchase could go through. Don't worry, your card should automatically be refunded. If in 5-10 business days the charge is still there, please send us a support message.

"Mint failed"

This is almost always due to one of two things:

1. Blockchain did not respond in time and timed out

2. Mint supply has sold out

If you attempted to purchase or mint an NFT and it was unsuccessful, you may see a pending charge on your credit card statement.

This is a standard hold while the card purchase goes through. The money hasn't actually left your account.

The pending charge will automatically go away in 5-10 business days, depending on your bank's policies. (Unfortunately, this is not something we can change or expedite).

However, in most cases, there will be no charge or hold, and you can try to mint again. It's recommended to check your Crossmint Orders page first to verify that there is no Pending transaction. 'Pending' means we will try again, and you could be charged if you send another mint transaction. This is usually caused by blockchain congestion.

If this does not describe your situation or you still have questions, please send us a support message, and we will help you as quickly as possible.