Card got declined - what should I do?

Last updated: June 20, 2025

Don't worry, this happens sometimes! Let's get it sorted out quickly.

Quick fixes to try:

1. Use a credit card

Credit cards work best for NFT purchases. If you used a debit card, try switching to credit.

2. Call your bank

Banks sometimes flag NFT purchases as unusual. A quick call to let them know you're making a purchase from Crossmint usually fixes this!

3. Try again

Sometimes it's just a temporary glitch. Give it another shot!

4. Use a different card

If all else fails, another card might work better.

Pro tip:

Many banks auto-decline crypto-related purchases for security. Calling them first (before trying again) often saves time and prevents multiple declines.

Still having trouble?

No worries! Our support team has seen it all and can help troubleshoot. We'll do our best to help you purchase your NFT! 💪