How does Crossmint handle refunds?

Automatically, in most cases, and always with care and accuracy.

Crossmint interfaces with both blockchain and traditional financial systems. Sometimes, networks go down, blockchains become congested, etc. This means transactions can occasionally fail, necessitating refunds.

Refunds are processed automatically.

Please note that users cannot cancel, reverse or change any transaction marked as complete or pending.

If users have questions about their transactions, they can contact us individually via our support ticketing system.

If you have questions about your project, please reach out to us. 

Some important info for users:

If the buying transaction fails, and you are entitled to a refund, you acknowledge and agree that:

  1. You may be liable for gas fees and other transaction costs in connection with such refund; and
  2. at our sole discretion, we may provide such refund in an equivalent value in a different cryptocurrency from the one in which you originally funded the purchase.

In the event that you are entitled to a refund in connection with a cryptocurrency purchase of an NFT, you will be asked to enter a valid third-party digital wallet address.

You represent and warrant that you are the owner of the wallet that you provide.

You are solely responsible for ensuring that the wallet address is correct and that the wallet supports the cryptocurrency in which the refund will be processed.

All such refund payments are non-cancellable and irreversible.


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