My NFT doesn't load in my wallet or on marketplaces

I understand how frustrating it can be when your NFT doesn't appear where you expect it. Let me help you troubleshoot this common issue with a few simple steps.

First, check if your NFT is hidden or marked as spam

Many wallets and marketplaces automatically filter NFTs they suspect might be spam:

1. On OpenSea: Visit your profile and check the "Hidden" tab - newly airdropped or purchased NFTs are sometimes placed here automatically
2. In MetaMask: Look for a "Hidden" or "Spam" section in your NFT tab
3. In Coinbase Wallet: Check for filter settings that might hide certain tokens
4. In Phantom: Look for hidden items in your collectibles section

Verify you're connected to the correct blockchain

Your NFT might be on a different network than what your wallet is showing:

1. Open your wallet (MetaMask, Coinbase Wallet, Phantom, etc.)
2. Check which network you're currently connected to
3. Switch to the blockchain where your NFT was minted (Ethereum, Polygon, Solana, Base, etc.)

Import the NFT token contract

Some wallets require manually importing the token:

1. Find your NFT's contract address (check your purchase confirmation or transaction details)
2. In your wallet, look for "Import tokens" or "Import NFTs" option
3. Enter the contract address, token ID, and other requested information

Check a blockchain explorer to verify ownership

Confirm your NFT exists on the blockchain:

1. Visit the appropriate blockchain explorer:
   • Ethereum/most EVM chains: etherscan.io or nftscan.com
   • Solana: solscan.io or solana.nftscan.com
2. Enter your wallet address and check the "NFT Transfers" or "Tokens" section
3. Look for your specific NFT transaction to confirm it was delivered

If problems persist

If you've tried all these steps and still can't see your NFT:

• Wait at least 30 minutes - blockchain transactions can sometimes take time
• Check if the marketplace supports the blockchain your NFT is on
• Contact our support team with details about your NFT and wallet address

NFT not loading in Crossmint wallet?

Please visit this other article where we explain how to proceed.

Updated March 18, 2025 10:25