I can't find the OTP. How else can I verify myself?

Review the steps for locating and confirming the OTP (One Time Password) here.

If you still don’t get the OTP don’t worry, Crossmint has an alternate verification flow!

To access this form of verification:

  1. Click on the NFT you wish to transfer out
  2. Click on the button that says Export
  3. You'll then be guided through a verification process. Please be prepared to provide images of both the front and back of an ID, as well as a selfie for verification.

    Note: The ID used for your verification must match the name of the credit card holder who made the purchase. 

This step is mandatory to ensure security and safeguard against unauthorized transfers.

For further assistance, kindly reach out to Crossmint's support team here.

 

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