Generally, when an NFT you purchased through Crossmint looks like it was sent to a wallet that you do not recognize, please check your email inbox and spam/junk folders for an email titled:
“Crossmint - We need more information from you” and click ‘Verify Payment Method’.
Please follow these steps in order to find your OTP and pass OTP verification:
- Look for the Crossmint transaction associated with the NFT you purchased in your bank account.
- The transaction will look similar to this: CROSSMINT* 1234-PENDING
- The 4 digits within the transaction description is your OTP code
This is a security verification checkpoint that we routinely send to our users to validate a purchase. Once your verification has been accepted, your NFT will be transferred to the wallet you had connected at the time of checkout.