Crossmint Collection Review

The following content guidelines serve as a reference for how Crossmint reviews and classifies collections that integrate with our Services to better understand the intent and utility of the underlying Non-Fungible Tokens (NFT) and whether they are aligned with our Master Services Agreement, Terms of Service and Content Policy (collectively, our “Terms”) as applicable.

The goal of our collection review process is to protect the interests of our users, clients and mutual parties. The collection review process is one measure to define and enforce the standard at which we hold future, and existing, client integrations accountable. 

Collections that do not comply with our Terms or that may constitute any of the forbidden categories of content below, shall not be allowed on our platform or may be disabled upon due review by Crossmint’s team.

Collection Evaluation

Insufficient or inaccurate collection details 

  • Crossmint reviews NFT collections based on their readiness to receive payments in a live environment. If a collection is submitted for verification with insufficient or inaccurate collection details, the submission will be denied.
    • Project owners are responsible for ensuring that their NFT collections are submitted for verification with the website they plan on minting NFTs from
  • NFT collections that are early in development are to use Crossmint’s staging environment until the collection is ready to launch and receive payments in a live environment.

Restricted and Prohibited Content

Products and services that infringe intellectual property rights

  • Sales or distribution of music, movies, software, or any other licensed materials without appropriate authorization
  • Counterfeit goods; illegally imported or exported products
  • Unauthorized sale of brand name or designer products or services
  • Any other products or services that directly infringe or facilitate infringement upon the trademark, patent, copyright, trade secrets, proprietary or privacy rights of any third party

Products and services that are unfair, predatory, or deceptive

  • ‘Get rich quick’ schemes including: investment opportunities or other services that promise high rewards to mislead consumers; schemes that claim to offer high rewards for very little effort or up front work; sites that promise fast and easy money; businesses that make outrageous claims, use deceptive testimonials, use high-pressure upselling, and/or use fake testimonials; (with or without a written contract) offering unrealistic incentives/rewards as an inducement to purchase products or services but do not respond to any queries after the purchase
  • Predatory investment opportunities with no or low money down
  • Any other businesses that Crossmint, at its sole reasonable discretion, considers unfair, deceptive, or predatory towards users

Adult content and services

  • Pornography and other mature audience content 
  • Adult services including prostitution, escorts, pay-per view, and adult live chat features


  • Games of chance including gambling, internet gambling, sweepstakes and contests, fantasy sports leagues with a monetary or material prize
  • Sports forecasting or odds making with a monetary or material prize
  • Lotteries


  • Cannabis products
  • Cannabis dispensaries and related businesses

Investment Contracts 

Crossmint is committed towards working within the boundaries of United States regulation set forth by the U.S Security and Exchanges Commission (SEC), United States federal law. 

Future, and existing, collections are to abide by the U.S Security and Exchanges Commission (SEC) regulations and United States federal law. Crossmint will enforce a dynamic approach in reviewing future, and existing, collections to abide by future regulatory standards. 

Crossmint performs an analysis under the Howey test to determine the likelihood that an NFT qualifies as an investment contract under U.S. securities laws. If you are unsure about your NFT collection being considered an investment contract, you can learn more about NFTs and compliance through our FAQs

Why was my collection rejected? 

If you believe that your NFT collection was wrongfully disabled, you may submit an appeal through Crossmint support for a reevaluation of your collection’s compatibility with Crossmint. 

  • Appeals for rejected/disabled collections must be submitted within 7 days of the initial judgment. 
  • Once an appeal is submitted, a Crossmint representative will follow up within 72 hours to state why the collection was rejected and to discuss potential options moving forward. 
  • Rejected collections may only submit 1 appeal. Any additional appeals made on behalf of a rejected collection will refer to the contents within the initial appeal. 

How do I submit an appeal for my NFT collection?

  1. Visit Crossmint support, and select ‘Support Team”
    1. Provide an email address that you actively use to communicate
    2. Select “Issue Type” as “Integrating Crossmint” 
  2. In the subject line, provide the title of your NFT collection, the clientId, and reason for reaching out. Reference the example below. 
    1. “Collection title”: 1234-1234-1234-1234; Rejected 
  3. In the description field - provide the supporting details of your collection and submit your appeal. 



I submitted my appeal, what’s next? 

After submitting your collection’s appeal, a member from Crossmint’s collection review team will get in touch with you to state why the collection was rejected and to discuss potential options moving forward. 


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