There could be a few reasons why you're having trouble transferring your NFTs. But don't worry, we're here to help you sort it out.
1. "Exporting..." button is unclickable
Under normal circumstances, exports happen quickly. If the "Export" button has switched to "Exporting..." and is unclickable, it indicates the transfer is underway.
If this continues for more than an hour or two, you might want to check your email for additional guidance. If this doesn't work, kindly reach out to our support team.
2. My external wallet address isn't being recognized
Make sure to copy and paste your external wallet address (Metamask, Phantom, etc.) accurately into the "Export" section. We validate addresses based on the specific blockchain, and we'll notify you if the address you've entered doesn't match the blockchain your NFT belongs to.
Just a heads up: We currently don't support custom crypto name addresses like ENS or Bonfida (for example, yourname.eth, yourname.sol).
3. First-time exporting
If you're a newbie to the exporting process, it might take a tad longer than usual, which is generally instant.
Like before, if the process lingers for more than a couple of hours, your email might have some extra steps to follow. Questions? Our support team is always ready to help.
4. Trouble signing in
If sign-in troubles are stopping you from transferring your NFT from Crossmint, this help article should get you back on track.
5. Hybrid NFTs
New to the scene are Hybrid NFTs, unique for their non-unique token addresses. We're working on building support for these Hybrid NFTs and their transfers. If you're looking to transfer a Hybrid NFT, get in touch with us.
Need a visual guide?
Check out our tutorial on how to transfer your NFT with just a few clicks. You'll be a pro in no time!