I'm having trouble passing verification. What do I do?

Lighting is important.

Here are some tips to help you with verification:

  1. Ensure there's enough light in the room. ☀️
  2. If you're having an issue with the ID images, try using indirect light to avoid glare.
  3. While doing the selfie, try to move your head slowly and stay inside the virtual box.
  4. Remove glasses and any other facial obstructions, such as masks, for the selfie.

Check out our KYC walkthrough here.

If you have further questions, contact us!

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