Lighting is important.
Here are some tips to help you with verification:
- Ensure there's enough light in the room. ☀️
- If you're having an issue with the ID images, try using indirect light to avoid glare.
- While doing the selfie, try to move your head slowly and stay inside the virtual box.
- Remove glasses and any other facial obstructions, such as masks, for the selfie.
If you have further questions, contact us!