EU - Accessibility standards

Last updated: January 21, 2026

Last Updated: January 2026

At Crossmint, we are committed to making our services accessible to all customers, including those with disabilities. We strive to meet and maintain accessibility standards to ensure our digital services are inclusive and accessible to everyone.

Accessibility Standards Compliance

We're committed to following the European Accessibility Act (Directive (EU) 2019/882) and national laws, as well as the Web Content Accessibility Guidelines (WCAG) standards across our digital services.

At Cross,int, we aim for WCAG 2.2 Level AA conformance on our website. Although our website is constantly changing, we always do our best to ensure they maintain this standard of accessibility. We're dedicated to continuous improvement and actively address any identified areas of non-conformance to enhance our accessibility posture.

Our Commitment

  • Ongoing Compliance: We continuously monitor and update our platforms to maintain WCAG 2.2 Level AA conformance

  • Proactive Improvement: We actively identify and address areas of non-conformance

  • User Feedback: We incorporate feedback from customers with accessibility needs to improve our services

  • Regulatory Compliance: We are committed to compliance with the European Accessibility Act (Directive (EU) 2019/882) and applicable national legislation

Customer Support for Accessibility Needs

Customers with accessibility needs can reach out to our customer support team for any needs or queries. Our support team is available through various channels:

Support Channels

Known Limitations and Ongoing Improvements

We are transparent about areas where our accessibility can be improved:

Current Limitations

  • Some features may require additional development for full accessibility compliance

  • Certain third-party integrations may have varying levels of accessibility support

  • We continue to evaluate and enhance accessibility across all platforms

Feedback and Suggestions

Your feedback helps us improve accessibility at Crossmint. If you have difficulty using any of our apps or services due to accessibility issues, or have suggestions on how they could be more accessible, please contact us:

Accessibility Feedback:

When providing feedback, please include:

  • Description of the accessibility issue you encountered

  • The device and assistive technology you were using (if applicable)

  • Steps to reproduce the issue

  • Suggestions for improvement (if any)

We review all accessibility feedback and use it to prioritize improvements to our services.

External Resources

For general information about assistive technologies:

Accessibility Statement Updates

This accessibility statement is reviewed and updated regularly to reflect our current accessibility status and ongoing improvements. The "Last Updated" date at the top of this page indicates the most recent revision.

Our Accessibility Philosophy

At Crossmint, we believe that accessible design benefits everyone. Our commitment to accessibility is not just about regulatory compliance—it's about ensuring that all customers can manage their digital assets and use our services with dignity, independence, and ease.

We recognize that accessibility is an ongoing journey, not a destination. We are committed to:

  • Continuous Learning: Staying informed about best practices and evolving standards

  • User-Centered Design: Prioritizing the needs of users with disabilities in our design process

  • Proactive Development: Building accessibility into products from the start, not as an afterthought

  • Accountability: Measuring and reporting on our accessibility progress

  • Collaboration: Working with accessibility experts and the disability community

Contact Information

General Support:

Crossmint is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.