I lost access to my email. How can I access my wallet?

Last updated: June 25, 2025

We understand how stressful it can be to lose access to your email, especially when your NFTs are connected to it. Don't worry, we're here to help you get back to your collection!

First, let's try the simplest solution

The quickest way back to your wallet is often through your email provider's account recovery options:

  • Try the "Forgot password?" option on your email service

  • Check if you have any recovery methods set up (backup email, phone number, security questions)

  • Many email providers have dedicated recovery processes that can help

If email recovery isn't possible

No problem, we can still help! Our support team has assisted many users in similar situations.

Here's what to do:

  1. Contact our support team with a ticket

  2. Include as much information as possible to help us verify your account:

    • Your previous email address

    • Any transaction details you might have (exact charge amounts)

    • Any order identifier or screenshots you may have taken

The more details you can provide, the faster we can verify your account and help you regain access to your NFTs.

We're here to help!

Your NFTs are important to you, and they're important to us too. Our support team will work with you to find a solution and make sure you can access your collection again. 💪